Livingstone Finance Customer Pledge
Livingstone Finance UK Ltd has a strong customer focus. Our statement to our customers is that we are a modern day finance brokerage, with old-fashioned values. We want to delight our customers with the service we provide and indeed we pride ourselves in doing this. Many of our customers have come back to us for further deals and regularly recommend us to their family and friends.
What this means to you as our Customer is that responsibility is placed on the Board of Directors of Livingstone Finance UK Ltd and it’s shareholders to deliver excellent customer service in a flexible way to suit its customers. Each member of staff that is trained to deal with customers will apply the same business principles in their work irrespective of their role.
HOW CAN WE ACHIEVE THIS?
At Livingstone Finance we have taken the time to consider what our customers want, and how we can provide appropriate finance products for our customers in the market place we are in. We will continue to demonstrate our commitment in the following way:
• We will complete regular reviews of our funders to ensure they work to the same values as ourselves.
• We will not sell add-on insurance products to maximise profits.
• We will ensure we provide you the Customer with the best deal for you, not the deal that pays us the most income
• We will ensure that we get a clear basic understanding of the requirements of our customer.
• We will always take appropriate steps to ensure the customer is aware of our need to lend responsibly and ensure all customers are made aware of items they need to disclose before commencement of finance.
• We will provide the customer with clear information at all stages of their dealings with us.
• We will not use incentivise any employees with rewards which are not inline with our Treating Customer Fairly policy.
• We will deal with complaints in accordance with our Complaints Policy and with regulatory rules and guidelines.
• We will ensure that our policies are reviewed regularly to ensure they deliver customer satisfaction.
TREATING CUSTOMERS FAIRLY IN OUR BUSINESS
TCF will actively remain at the forefront of our business. Examples of this are as follows:
• We encourage and welcome feedback from our staff and customers on our products and procedures.
• All business areas include TCF and are discussed at our board meetings.
• Our complaints process will be clear, easy to understand and published on our website